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    Outside School Hours Care

    Know who is collecting every child from your OSHC

    Outside school hours care has a different collection problem from long day care. The person at the door changes day to day, sessions are casual, and the rush at 3:30pm is short. SooperVision Authorised Pickup gives educators a clear verification result for each authorised nominee, and a record of every collection.

    Request a demoSee how Authorised Pickup works

    Consent-based face verification for adults only. Children are never enrolled or identified. Data hosted in Sydney. ISO 27001 certified platform.

    The risk point

    Why collection is the risk point in after school care

    In OSHC, children are signed out by a changing mix of parents, grandparents, nannies, neighbours, carpool families and older siblings. Bookings are casual. Vacation care adds new faces and new routines each school holiday. Educators cannot know every adult by sight, and a long queue at the door makes careful checks hard.

    The National Regulations (regulation 99) say a child may only leave a service in the care of a parent, an authorised nominee named on the enrolment record, or a person authorised by a parent or nominee, or in line with written authorisation. Services also have to keep authorisations in the child's enrolment record (regulation 161). Most OSHCs meet this with enrolment forms, a sign-out sheet or app, and photo ID checks for unfamiliar collectors.

    About 5,000

    OSHC services operate under the National Quality Framework

    Source: ACECQA NQF Snapshot, 1 July 2026: 5,026
    About 570,000

    children attended OSHC in the June 2026 quarter

    Source: Department of Education Child Care Subsidy data
    18 of 33

    breaches of the “children leaving the premises” rule (regulation 99) in Queensland in July-September 2026 involved OSHC

    This rule covers children leaving a service in any way, not only wrong-person collection.

    Source: Queensland Early Childhood Regulatory Authority
    Request a demoSee how Authorised Pickup works

    The everyday reality

    Where manual OSHC collection breaks down

    A parent emails or texts a new collector, and the message is not seen before 3:30pm.

    A casual or relief educator does not know the family.

    A grandparent, nanny or neighbour collects for the first time and has no ID with them.

    Separated parents, custody orders or an AVO mean one adult must not collect.

    Children are signed out late, or not at all, and educators reconstruct it afterwards.

    Collection happens at a school hall, gate or shared space, with no reliable Wi-Fi.

    Request a demoSee how Authorised Pickup works

    Step by step

    How SooperVision Authorised Pickup works in OSHC

    1. 1

      Enrol authorised adults

      Parents, nominees and regular collectors enrol with their consent, once, on a phone or tablet.

    2. 2

      Parents grant permission

      In the portal or your own app, a parent picks a registered person and sets a single date, a date range, or a number of pickups. Permissions expire automatically. Last-minute changes take a minute.

    3. 3

      Verify at the sign-out point

      The collector looks at the tablet. Educators see a verification result and follow your normal secondary checks when needed.

    4. 4

      Keep the record

      Each configured pickup event is logged with collector, time and child, and can be exported for your files.

    Block a person at centre level. Directors can block specific individuals regardless of parent permissions, for custody orders or AVOs.

    Made for OSHC

    Built for school halls, casual bookings and vacation care

    Works offline.

    Verification runs on the device, on any phone or tablet, and syncs to secure Sydney servers when connected.

    Time-limited permissions.

    Suits casual days, term-time carpools and school-holiday programs.

    No new hardware required to start.

    A tablet at the sign-out point is enough. Services that want it can connect it to door or gate access control.

    Multi-site ready.

    Provider groups can see activity across services.

    Request a demoSee how Authorised Pickup works

    Works with your tools

    Fits alongside your OSHC software

    SooperVision does not replace your booking, Child Care Subsidy or programming and planning software. Use Authorised Pickup as a standalone portal today, or integrate it into your own platform through our Android, iOS, Flutter and React Native partner SDK. If you build or resell OSHC software, see Become a Partner.

    Request a demoSee how Authorised Pickup works

    One platform

    Beyond collection: supervision and staff attendance

    Where your service has CCTV, SooperVision Childcare CCTV supervision can send AI-assisted alerts for configured zones such as gates and boundary areas, and when a child may be alone. It supports Active Supervision by educators and does not replace it. Educator Attendance offers consent-based sign-in for permanent and casual staff, with room and class counts and automated reports.

    CCTV supervision does no face recognition. Faces are blurred in alert snapshots.

    Who this is for

    Built for every kind of OSHC

    P&C-run school OSHC

    Provider groups with many school sites

    Vacation care programs

    Independent and Catholic school OSHC

    Software vendors adding verified collection

    Request a demoSee how Authorised Pickup works

    Privacy and trust

    Consent-based. Adults only. Children are never enrolled or identified.
    Adults can withdraw consent and ask for their face template to be deleted.
    Powered by FaceTagr, whose algorithms are independently benchmarked by NIST. ISO 27001 certified platform.
    Data synced to AWS Sydney. Data processing agreement available on request.
    Services should take their own advice on privacy and childcare obligations.

    FAQs

    Frequently asked questions about OSHC collection

    An authorised nominee is a person named on a child's enrolment record who a parent has authorised to do things like collect the child or consent to medical treatment. Each OSHC service keeps these authorisations in the enrolment record and checks them at collection.

    Under the National Regulations, a child may leave in the care of a parent, an authorised nominee named in the enrolment record, or a person authorised by a parent or nominee, or in line with their written authorisation. Services set their own detail, such as minimum age and ID checks, in their collection policy.

    Most OSHC policies say not to release the child, to contact the parent or an authorised nominee for written authorisation, and to call police if the person becomes aggressive. Follow your own service policy. SooperVision shows a verification result, and staff continue to follow their normal procedures.

    The regulations require services to have policies and procedures for delivering and collecting children. Many services ask unfamiliar collectors for photo ID as part of that policy. Face verification can reduce how often staff have to judge an unfamiliar adult under time pressure.

    An OSHC can compare the collector against its authorised list using a sign-out sheet, an app, photo ID, or consent-based face verification. SooperVision Authorised Pickup checks an enrolled adult's face on a tablet at the sign-out point and shows staff a result.

    Yes. A parent can pick a registered person in the portal and grant permission for a single day, a date range, or a set number of pickups. The permission expires automatically.

    Yes. Verification runs on the device and works offline on any phone or tablet. Records sync to secure servers in Sydney when the device reconnects.

    No. SooperVision does not replace booking, Child Care Subsidy, or programming and planning software. Use Authorised Pickup on its own through the portal, or integrate it into your platform with the partner SDK.

    No. Children are never enrolled or identified. Face verification applies only to consenting, enrolled authorised adults, and is separate from CCTV supervision, which does no face recognition.

    Yes. Permissions can be set for a date, a date range, or a number of pickups, which suits casual days, school-holiday programs and changing carpool arrangements.

    Centre directors can block specific people at system level, regardless of what any parent permits. A block gives staff a clear signal and creates a log entry. Services should still follow their policy and seek legal advice on court orders.

    SooperVision enrols consenting adults only. Where your service's collection policy allows a collector under 18, such as an older sibling, staff verify them through your normal manual ID and authorisation checks instead.

    See Authorised Pickup in an OSHC setting

    Book a short demo and we will walk through your sign-out process, your software and your sites.

    Request a demo

    Related: Pricing · free policy templates

    Sources: ACECQA NQF Snapshot Q2 2026; Department of Education Child Care Subsidy data report, June quarter 2026; Queensland Early Childhood Regulatory Authority, compliance and enforcement data, Q1 2026-27; Education and Care Services National Regulations 99 and 161.

    Last reviewed 11 November 2026. By the SooperVision team at GreeneDesk. SooperVision supports, and does not replace, active supervision and a service's own compliance responsibilities.

    Call 1300 181 665