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    Guide for owners & directors

    Got an assessment and rating notice? What happens next

    By the SooperVision team at GreeneDesk · Published: 30 October 2026 · Last reviewed: 30 October 2026

    If an email from your regulatory authority has just landed asking for your Quality Improvement Plan, this page explains what it means, how long you have in each state and territory, and what to do in the first 48 hours.

    What the email actually means

    Since 2023, ACECQA and the state regulators have moved from about 6 weeks' notice to a shorter notice period of 1-5 days for most visits, so services are "always ready." The regulator uses the QIP you submit (or the one already uploaded to NQA ITS) to plan the visit, so the request for your QIP and the visit date normally arrive together.

    Partial reassessments can come with less notice than a full assessment. Services with compliance issues can be assessed without notice.

    Notice periods and QIP deadlines by state

    Rules change. Always follow the timeframe in your commencement letter.

    State / territoryRegulatorNotice before visitQIP dueSource
    NSWNSW Department of Education (Regulatory Authority)5 business daysWithin 2 days of notice (QIP or Self-Assessment Working Document)education.nsw.gov.au ECE Connect A&R FAQs
    SAEducation Standards Board (ESB)5 business days (from 1 July 2026)Within 1 business day of noticeesb.sa.gov.au "Enhancements to our assessment and rating process"
    WAEducation and Care Regulatory Unit (ECRU)1-5 days, usually 5Within 24 hours of the phone callwa.gov.au ECRU A&R refinements FAQs
    NTQuality Education and Care NT (QECNT)At least 7 days48 hours after the commencement phone calleducation.nt.gov.au regulation amendments Q&A
    QLDQueensland Regulatory Authority (Dept of Education)Usually 5 days for a full A&R; 1-5 days for a partialRequested in the commencement letter, with other documents, before the visitearlychildhood.qld.gov.au A&R process
    VICVictorian Early Childhood Regulatory Authority (VECRA)National 1-5 day approachCheck your commencement lettervecra.vic.gov.au
    TASEducation and Care Unit (ECU), DECYP1-5 days (since May 2023)Keep a current QIP on NQA ITS (RAI01 form). The ECU sends reminderseducationandcare.tas.gov.au
    ACTACT Children's Education and Care AssuranceNational 1-5 day approachCheck your commencement letteracecqa.gov.au + ACT regulator

    Your first 48 hours - a checklist

    1. Read the letter: visit date, full or partial assessment, which quality areas, the officer's name, and the document list.
    2. Note the QIP deadline in hours, not days.
    3. Submit your current QIP. Don't rewrite it. Regulators say they want your everyday QIP.
    4. Tell your team and families the visit date.
    5. Pull supervision evidence for QA2: supervision plans, risk assessments, incident records, and ratio records.
    6. Make sure your Nominated Supervisor or Responsible Person and Educational Leader will be on site. If a key person is genuinely unavailable, raise it with the officer straight away.
    7. Run the free QA2 Self-Audit Checklist.

    Run the free QA2 Self-Audit Checklist →

    Why "always ready" matters for QA2 supervision

    Supervision (Element 2.2.1) is observed live on the day and can't be staged in 5 days. Timestamped supervision records collected throughout the year (blind-spot alerts, ratio drift, unattended-child alerts) give you evidence of everyday practice and feed your QIP.

    See how SooperVision supports QA2 →

    Where technology helps

    AI-assisted alerts can help teams notice defined supervision risks on existing CCTV. They support active supervision and do not replace educators or identify people on CCTV.

    Sources

    Related

    General information only, not legal advice. Check current requirements with your state or territory regulatory authority.

    Frequently asked questions

    Does the regulator tell you the visit date first, or ask for the QIP first?

    Usually both at once. You get a phone call, then a letter that confirms the date and asks for your QIP and other documents.

    How much notice do you get for an assessment and rating visit?

    Usually about 5 days for a full A&R, and 1-5 days for a partial one. NT gives at least 7 days. Services with compliance issues can be assessed without notice.

    How long do I have to submit my QIP?

    It depends on the state: 24 hours in WA, 1 business day in SA, 2 days in NSW, 48 hours in NT. Elsewhere, follow the timeframe in your commencement letter.

    Do I need to rewrite my QIP before the visit?

    No. The QIP must be reviewed at least annually and kept current. Regulators say there is no need to update it in the days before the visit.

    I got a QIP request with no visit date. Is an A&R coming?

    Not necessarily. Some regulators ask services to keep QIPs current outside an A&R (Tasmania, for example). Check the email for a visit date or an officer's name, or contact your regulator.

    Can I ask to change the visit date?

    If a key person is unavailable and the officer couldn't observe typical practice, the regulator may postpone at its discretion. Raise it on the notification call.

    Be visit-ready all year, not just when the letter arrives.

    SooperVision adds real-time, AI-assisted supervision alerts to the CCTV you already have. From A$350 per centre per month.

    See pricing · Contact us · 1300 181 665

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